Court tells matrimonial service company to refund half fee

Tribune News Service
Chandigarh, October 14

The District Consumer Disputes Redressal Commission, Chandigarh, has directed a matrimonial service firm, Wedding Wish Pvt. Ltd, to refund half the fee to a man and his son after it failed to find a suitable bride as per the choice of the son.

In a complaint filed through advocate Gagandeep Goel before the commission, Manmohan Singh, a resident of Sector 38 C, said he, along with his son, visited the office of Wedding Wish and enrolled with an elite membership fee of Rs 30,000 and paid pre-registration amount of Rs 10,000.

The remaining payment of Rs 20,000 was made on March 24, 2018. He said his son was given a checklist of the preferences through which the selection was to be carried out for an appropriate match. However, the said preference chart is within the possession of the opposite party (Wedding Wish) and not even a copy thereof was given to the complainants.

He alleged that the opposite party (Wedding Wish) uploaded profiles of incorrect matches/non-preferential matches. He said a number of emails were exchanged between them regarding the deficiency in service but the firm did not pay any heed. When nothing worked out in favour of the complainants, they requested the opposite party to refund the amount deposited by them, but to no avail. Alleging the act as deficiency in service, the father-son duo sought the refund the complete amount of Rs 30,000 along with interest; compensation of Rs 1,00,000 and Rs.22,000 as litigation expenses.

On the other hand, the opposite party denied the allegations. The court found that though the opposite party made efforts for the fulfilment of the promises, yet there seems to be some grouse of the complainants. In view of this, the court directs the firm to refund 50 per cent of the amount to the complainants and to pay an Rs 5,000 as compensation for causing mental agony and harassment to them. The firm was also told to pay Rs 5,000 to the complainants as costs of litigation.

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